Wine region / Country
Can't you find the answer to your question on this page?
Please call us or write to us, and we shall be delighted to help you.
Tel.: 0870 818 8889 (+34 934 438 076)
Office hours: working days, 9am-2pm and 3-6pm
In Italy, we cover the whole of the mainland, Sardinia and Sicily; we also cover all the countries within the EU (except the Azores and Madeira, the Isle of Man and the Channel Islands, the overseas departments and territories), Andorra and Switzerland. See transport costs.
Orders normally take between 2 and 4 working days to be delivered to mainland destinations. For the islands and other European countries the delivery time is 3-5 working days after the order has been placed.
If you need your order urgently or require delivery on a certain date, please contact our Customer Service Department.
To check on the progress and status of your order, you just need to log into My account, with your user email address and password as usual, and view the My Italvinus orders section. You will always find the My account section at the top of our web pages.
The main stages for orders are:
If your order cannot be processed during the two working days after being received, due to a temporary lack of stock, a delay in the arrival of new stocks or for any other reason, we will notify you by email, specifying the products concerned and/or informing you of the situation.
Similarly, if due to circumstances you need your order to arrive on a certain date, we kindly recommend that you let us know as soon as possible to ensure that, making every effort to do so, the deadline can be met or else so that we arrange a possible alternative with you.
If a bottle breaks in transit, Italvinus will send you another one at no extra charge.
Orders can be paid for by card (VISA, Mastercard or American Express), by bank transfer, PayPal or cash on delivery (this method carries a supplementary charge of 5%, with a minimum amount depending on the destination).
No. At Italvinus we do not set a minimum purchase quantity, you can buy as many bottles as you like, although it is important to remember that transportation costs per bottle are reduced if you buy in multiples of 6 (6, 12, 18...).
No. If you want to buy from Italvinus, you don't have to be a member of the Club. You just have to choose the wines you would like us to send you, add them to the shopping cart and complete the purchasing process. Club membership is totally separate from any purchases made via the website. See how Club Italvinus works.
Use the link "I forgot my password" and we will send you an email with a new password. Please note that our system differentiates between upper and lower cases, both for the email address and for the password code; if you used an upper case letter in your email address when making your first purchase, you must enter it again exactly the same as before.
To alter your email address, your password, the usual delivery addresses, the language in which you receive our communications, your credit cards or billing details, you just need to view the appropriate entry within the My account section which you will find at the top of all our web pages.
If you require to alter certain information about an order already placed, please be aware that this is only possible if your order has not yet reached the processing stage. To know the status of your order, please check My Italvinus orders, or ask for the change to be made, if it is still possible, by directly contacting our staff at Customer Service.
Yes, of course. During the purchasing process, you will be offered Gift options: choose the type of gift packaging you prefer and add a gift message; we will take care of the rest. The gift recipient will not receive any notification of prices or payment; the sales receipt / invoice will be sent out by email solely to the purchaser's email address.
If the wine is available on our website, you would find it by checking through the different categories, or else by using the search facility. If you use the search facility, make sure that all the words are written correctly or try using only part of the name, wine or winery. If the wine you are looking for is not included in our catalogue, please contact our Customer Service Department and we will try to get it for you.
We do not have a special price list for trade professionals, but we will prepare an appropriate quotation for orders over a certain quantity. If you are a professional in the restaurant trade or a specialist retailer, please contact our Customer Service Department: just let us know which wines and the number of bottles you would like to buy, and the delivery address, and we will send you a quotation with our best prices.
If the wine you have received is in poor condition or has some defect (a faulty cork, for example), you can return it to us and we will replace it with a new bottle or product. For this to happen, you will need to return the bottle to us with the remaining wine and the original cork in place, so that our staff can assess and then confirm the defect; once confirmed, we will include the new bottle with your next order. The defective bottle should be returned to us at your own expense and within a period of 30 days after the date of purchase, addressed to our warehouse and indicating clearly on the box the relevant order number as reference:
Via Politi 11
20090 Trezzano sul Naviglio (MI - Italy)
If the reason for returning the goods is simply that the wine does not come up to your expectations and you have bought more bottles, you can return the remaining ones to us, to the same address as given before, but in this instance within a maximum period of 15 days. Once we have checked that the bottles have been received in perfect condition, we will reimburse you for the amount paid for them, less 5% for stock relocation in the warehouse.
Any return due to breakage or an incident during transportation must be communicated to our Customer Service Department as soon as possible and always during the 24 hours following delivery of the bottles; returns of this sort should be arranged directly through our staff. In this case, the return and replacement of the bottles concerned will not incur you any cost, nor the recipient, should this be a gift.
The collector's bottles available at Italvinus come from private collections. They do not come directly from a winery. Although they are suitable for consumption, the quality of the wine in a collector's bottle is not guaranteed, and in the case of any defect or unsatisfactory quality, there could be no consideration of a complaint. Owing to their age, they would also be non-returnable and non-refundable.
Before purchase, a technical team assigned by Italvinus has been entrusted with inspecting, assessing and approving the conditions in which these bottles have been stored in each particular cellar in recent years. It has not been possible, however, to establish the complete traceability of their storage.
The wine is suitable for drinking and the experience can be very rewarding, both organoleptically and because these are wines steeped in history. Even so, it is important to remember that the experience of tasting a very old wine is totally different from that undergone when a wine is young or of a recent vintage, and can vary considerably from one bottle to another. Likewise, it should be borne in mind that experiences of this type are not appreciated in exactly the same way by all wine enthusiasts.
To those consumers not accustomed to drinking wines of this age, Italvinus would like to point out that these are wines with very little colour in the glass and whose merits are their lightness, subtlety of aromas and silkiness on the palate; there will not be powerfulness nor the aromas and flavours of intense fruit in wines of this type.
To enjoy it fully, before serving a very old wine it is advisable to keep the bottle upright for at least 48 hours, so that any possible sediment remains at the bottom. Open it very carefully and, above all, don't decant it, as this is a very delicate wine.
Italvinus has assessed the wine level in each bottle as accurately as possible. However, the possibility cannot be discounted that small variations may occur between bottles within the same category (High fill, Into neck, Base neck, etc.).
If you let us know what type of wine or item you would like to give as a gift, indicating your tastes and preferences, we will help you to find the options best suited to your needs and pocket.
Italvinus started up in 2012 with the intention of offering the widest online catalogue specialising in Italian wine to European consumers, providing them with a totally satisfactory and safe purchasing experience.
Italvinus belongs to the Vinissimus Group, European leader in the online sale of Spanish wine.
Returns / Breakage Guarantee
If one of our products arrives in poor condition or you are simply not satisfied with it, you can return it to us with peace of mind. If a bottle breaks during transit, Italvinus will ensure that another one is sent out to you.
Card payments are carried out using the 4B platform and encrypted with the SSL protocol in order to guarantee maximum security.
Payment can be made by means of a credit card, bank transfer, Paypal or cash on delivery.